Method for responding to an emergency event

Telecommunications – Radiotelephone system – Emergency or alarm communication

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Details

342386, 600523, G01S 108

Patent

active

059603372

ABSTRACT:
A method for improving the provision of emergency assistance services for an emergency site. An observer of an emergency event contacts an Emergency Assistance Services (EAS) operator, using a telephone to describe the type of emergency event and any special circumstances present. The EAS operator also receives the present location of the observer, using a location determination system that is connected to the telephone used by the observer. The EAS operator is provided with an electronic map showing the location of the observer and the location of at least one available EAS responder for the type of emergency event that has occurred. The EAS operator determines whether a given EAS responder has the equipment and/or trained personnel required to respond to the emergency event and, from a group of EAS responders who do so qualify, selects an EAS responder who is estimated to be able to reach the emergency site in the shortest time. The selected EAS responder is assigned to respond to the emergency event, and the EAS operator optionally monitors the EAS responder to verify that this responder has reached the emergency site. If the assigned EAS responder does not reach the emergency site, the EAS operator optionally and promptly assigns another EAS responder to the emergency event. The LD system can be a Satellite Positioning System, such as GPS or GLONASS, or can be an FM subcarrier system.

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