System and method for obtaining merchandise information

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Electronic shopping

Reexamination Certificate

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Details

C705S014230, C705S014250, C705S014390, C704S244000, C704S257000, C704S275000

Reexamination Certificate

active

08060412

ABSTRACT:
In a method of obtaining merchandise information from a store system using speech processing technology to determine a spoken query entry, an information inquiry from a customer regarding a particular product is received via a communication network. The location of the customer is determined, which is then used to determine a store closest to the customer. A merchandise database is searched for the inquired information regarding the particular product, wherein searching the merchandise database is limited to products available at the store closest to the customer location. The inquired information is retrieved from the merchandise database, and transmitted to the customer.

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