Location-based survey via mobile device

Details Location-based survey via mobile device Location-based survey via mobile device

2005-10-04

2011-10-18

Aubaidi, Rasha Al (Department: 2614)

Telecommunications

Radiotelephone system

Zoned or cellular telephone system

C379S265010, C379S265020, C455S456200

Reexamination Certificate

active

08041365

ABSTRACT:
A system and method are provided for obtaining information on inquiries related to location dependent facts utilizing mobile networked communication devices and preselected respondents who obtain information on the requested facts. The system includes a call center comprising a communication server and one or more work stations manned by call center agents. A plurality of respondents act as information gatherers to find answers to inquiries forwarded to the respondents by the call center. Customers first contact the call center, and inquiries are parsed for location and subject matter. The inquiry is then allocated to a qualified respondent within the area of the location of interest. The respondent gathers information necessary to answer the inquiry and forwards the answer to the call center, preferably by use of the mobile networked communication device carried by the respondent. Respondents log in to the system indicating availability for servicing inquiries. Location tracking is provided so that the call center is aware of the locations of respondents. Global position satellite techniques as well as phone triangulation techniques may be used to track the respondents' locations.

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Various website pages from http://www.answers.google.com/answers/faq.html; printed Jul. 29, 2005.
Various website pages from http://www.mojoknows.com.au/mojo/welcome.do;jsessionid=96329128901577EB534341B...; printed Jun. 7, 2005.
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