System, method and program for field service of computers

Details System, method and program for field service of computers System, method and program for field service of computers

2006-08-08

2010-06-15

Etienne, Ario (Department: 2457)

Electrical computers and digital processing systems: multicomput

Computer-to-computer protocol implementing

C709S203000, C709S217000, C709S219000, C709S220000, C709S221000, C705S026640, C705S027200

Reexamination Certificate

active

07739396

ABSTRACT:
System, method and program product for managing field service of a computer. Configuration information of the computer is wirelessly sent to a remote server. In response, a determination is made as to a recommended list of updates to install in the computer which are compatible with the configuration information and not currently resident in the computer. The recommended list is wirelessly sent to the computer. In response, the recommended list is written into an RFID associated with the computer such that the RFID broadcasts the recommended list. The RFID also broadcasts an identification of the computer. A person visits a room containing the computer and uses an RFID reader to read the broadcast from the RFID. Based on the broadcast read by the RFID reader, a determination is made whether to install the recommended list of updates into the computer.

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