Interactive call distribution processor

Details Interactive call distribution processor Interactive call distribution processor

1988-11-16

1991-05-28

Brown, Thomas W.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 88, 379134, 379214, 379266, H04M 336, H04M 350, H04Q 364

Patent

active

050200950

ABSTRACT:
Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.

REFERENCES:
patent: 4694483 (1987-09-01), Cheung
patent: 4696028 (1987-09-01), Morganstein et al.
patent: 4763353 (1988-08-01), Canale et al.
patent: 4788715 (1988-11-01), Lee
patent: 4797911 (1989-01-01), Szlam et al.
patent: 4809321 (1989-02-01), Morganstein et al.
patent: 4893328 (1990-01-01), Peacock
Teleconnect report on automated attendauts and digital announcers, May 1988, pp. 102, 103, 106-108, 110-114, 116, 118-120, 122-126, 128-139, 140 [379/88].

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