Method and system for creating automated voice response...

Details Method and system for creating automated voice response... Method and system for creating automated voice response...

2002-06-24

2008-11-18

Tsang, Fan (Department: 2614)

Telephonic communications

Special services

Call diversion

C379S088040, C379S088180, C379S093260, C455S417000, C455S418000

Reexamination Certificate

active

07454005

ABSTRACT:
A method and system for creating automated voice response menus for telecommunications services includes the creation of a task for the menu. The menu includes a group of pre-recorded messages assembled in manner to complete the task. The menu retrieves certain required inputs and certain optional inputs from a subscriber of the telecommunications service. The menu does not permit the user to provide other inputs or to select other menus. Instead, the menu uses straight-line processing to direct the user towards task completion. Once the task is complete, the user is immediately exited from the system.

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