Telephonic communications – Audio message storage – retrieval – or synthesis – Voice activation or recognition
Reexamination Certificate
2003-12-15
2008-08-19
Hudspeth, David R. (Department: 2626)
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice activation or recognition
C379S088010, C704S009000
Reexamination Certificate
active
07415101
ABSTRACT:
A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be evaluated to identify an action and object available in an action-object matrix indicating transactions or operations available to a user. Depending upon the contents of the natural language user utterance, additional prompts and/or a disambiguation dialogue may be effected to elicit an available action-object combination selection from the user. Following identification of an action-object combination from the natural language user utterance, the action-object matrix may cooperate with a look-up table to identify an appropriate use routing destination. Following identification of an appropriate routing destination, the user connection may be routed to a service agent or module configured to facilitate the user selected transaction as indicated by the action-object combination.
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International Search Report and Written Opinion; PCT/US05/29545; pp. 7, mailing date Feb. 8, 2006.
Bushey Robert R.
Knott Benjamin A.
Martin John M.
AT&T Knowledge Ventures L.P.
Hudspeth David R.
Jackson Walker L.L.P.
Neway Samuel G
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