Telecommunications – Radiotelephone system – Zoned or cellular telephone system
Reexamination Certificate
2002-03-05
2008-03-04
Phu, Sanh D. (Department: 2618)
Telecommunications
Radiotelephone system
Zoned or cellular telephone system
C455S186100, C455S003050, C455S003060
Reexamination Certificate
active
07340249
ABSTRACT:
Wireless terminals such as mobile phones which provide cellular communications for example for telephony and short message service (SMS) are well known and more recently such terminals are also able to provide FM radio reception. RDS information received at such a terminal is used to access a service provider via any suitable medium e.g. email, fax, telephone, SMS message, etc. This enables the end user to access the service provider quickly and effectively for example, to purchase a copy of a record heard on the radio or to request information about a product advertised on the radio. Also, the service provider is able to deal with the user interaction effectively because the RDS information can be used to assess the user's requirements for the transaction in advance. In a preferred example, the service provider comprises a contact center such as a call center and the RDS information is used to allocate an appropriate call center agent.
REFERENCES:
patent: 6507643 (2003-01-01), Groner
patent: 6628928 (2003-09-01), Crosby et al.
patent: 6799201 (2004-09-01), Lee et al.
patent: 7062222 (2006-06-01), Boda et al.
patent: 2002/0049037 (2002-04-01), Christensen et al.
patent: 2002/0083178 (2002-06-01), Brothers
patent: 2002/0183102 (2002-12-01), Withers et al.
patent: 2003/0069032 (2003-04-01), Jarvi et al.
patent: WO01/45308 (2001-06-01), None
RDS—Radio Data System, printed Feb. 25, 2005.
Enright Paul
Harkin James
Macnamara Thomas
Moran Thomas Joseph
O'Connor Neil
Barnes & Thornburg LLP
Nortel Networks Limited
Phu Sanh D.
LandOfFree
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