Dynamically alerting callers of changes to menu structures...

Details Dynamically alerting callers of changes to menu structures... Dynamically alerting callers of changes to menu structures...

2004-11-12

2008-03-18

Gauthier, Gerald (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Interacting voice message systems

C379S202010, C455S456100, C704S275000, C717S125000

Reexamination Certificate

active

07346153

ABSTRACT:
A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occurred for the telephone prompting system in response to the receipt of an incoming call from a calling party. Subsequently, the calling party can be selectively alerted of the menu structure change. In this regard, an alert message can be played to the calling party.

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