Use of radio data service (RDS) information to automatically...

Telecommunications – Radiotelephone system – Zoned or cellular telephone system

Reexamination Certificate

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Details

C455S186100, C455S003050, C455S003060

Reexamination Certificate

active

10091072

ABSTRACT:
Wireless terminals such as mobile phones which provide cellular communications for example for telephony and short message service (SMS) are well known and more recently such terminals are also able to provide FM radio reception. RDS information received at such a terminal is used to access a service provider via any suitable medium e.g. email, fax, telephone, SMS message, etc. This enables the end user to access the service provider quickly and effectively for example, to purchase a copy of a record heard on the radio or to request information about a product advertised on the radio. Also, the service provider is able to deal with the user interaction effectively because the RDS information can be used to assess the user's requirements for the transaction in advance. In a preferred example, the service provider comprises a contact center such as a call center and the RDS information is used to allocate an appropriate call center agent.

REFERENCES:
patent: 6507643 (2003-01-01), Groner
patent: 6628928 (2003-09-01), Crosby et al.
patent: 6799201 (2004-09-01), Lee et al.
patent: 7062222 (2006-06-01), Boda et al.
patent: 2002/0049037 (2002-04-01), Christensen et al.
patent: 2002/0083178 (2002-06-01), Brothers
patent: 2002/0183102 (2002-12-01), Withers et al.
patent: 2003/0069032 (2003-04-01), Jarvi et al.
patent: WO01/45308 (2001-06-01), None
RDS—Radio Data System, printed Feb. 25, 2005.

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