System and method for providing service technicians access...

Details System and method for providing service technicians access... System and method for providing service technicians access...

2007-07-03

2007-07-03

Pwu, Jeffrey (Department: 2143)

Electrical computers and digital processing systems: multicomput

Computer conferencing

Demand based messaging

C707S793000, C707S793000, C707S793000, C379S009030, C379S009020, C379S009040, C379S029090

Reexamination Certificate

active

10259739

ABSTRACT:
A secondary source of dispatch information is provided in the event of a failure of a primary source of dispatch information. The second source of dispatch information can be accessed electronically by service technicians in the field when the primary source of dispatch information fails so that service technicians do not have to contact operators in a central office to obtain the dispatch information. The secondary source of dispatch information can distribute the dispatch information in a number of ways including e-mail, web and other methods.

REFERENCES:
patent: 6065046 (2000-05-01), Feinberg et al.
patent: 6345281 (2002-02-01), Kardos et al.
patent: 6510454 (2003-01-01), Walukiewicz
patent: 6665699 (2003-12-01), Hunter et al.
patent: 6870900 (2005-03-01), Beamon

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