Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Discount or incentive
Reexamination Certificate
2007-09-04
2007-09-04
Hafiz, Tariq R. (Department: 3623)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Discount or incentive
C705S007380, C705S002000, C705S014270
Reexamination Certificate
active
09577658
ABSTRACT:
A system and method for retaining institutional customer contact knowledge and experience is disclosed. The system and method permits multiple users to interact with a centralized database that retains customer contact information. The system and method allows multiple users to send information to the database. The database also makes the customer contact information available to multiple users. In another aspect of the invention, customer contact information can be used to measure the performance of a firm's employees.
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Owen April A.
Shelley Nan S.
AT&T Intellectual Property Inc.
Hafiz Tariq R.
Sterrett Jonathan G.
Withers & Keys LLC
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