Method and apparatus to build and manage a logical structure...

Details Method and apparatus to build and manage a logical structure... Method and apparatus to build and manage a logical structure...

2006-11-14

2006-11-14

Le, Debbie M. (Department: 2168)

Data processing: database and file management or data structures

Database design

Data structure types

C707S793000, C705S014270, C705S012000

Reexamination Certificate

active

07136865

ABSTRACT:
A flowchart-based tool can be used to build a logical structure. In the context of a customer relationship management (CRM) system, the logical structure can comprise an ordered set of questions and branching logic that are presented to a customer of the business when the customer contacts the business with an inquiry, such as for a sale or service inquiry or other interaction. The flowchart-based tool can use a drag-and-drop interface to build the logical structure, and then questions for the individual components in the logical structure can be entered or selected from menus. The resulting logical structure can be verified to detect errors or corruption.

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