Telecommunications system including live operators

Details Telecommunications system including live operators Telecommunications system including live operators

2006-09-12

2006-09-12

Ferris, Derrick (Department: 2616)

Multiplex communications

Pathfinding or routing

Switching a message which includes an address header

C370S352000, C370S401000

Reexamination Certificate

active

07106743

ABSTRACT:
Apparatus and methods are provided for effecting telephonic communication. In one aspect of the invention, a telecommunications system includes a hub location including a call center front end, one or more remote locations each including a call center back end, and a connectivity member for connecting the hub location to the one or more remote locations. In the preferred embodiment, the one or more remote locations are preferably geographically separate from the hub location, such as in different parts of the country, or in different countries, and the connectivity member preferably includes an asynchronous transfer mode (ATM) based transport network.

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