Telephonic communications – Special services – Provisioning
Reexamination Certificate
2005-11-01
2005-11-01
Hong, Harry S. (Department: 2642)
Telephonic communications
Special services
Provisioning
C379S015010, C379S015030, C379S399010
Reexamination Certificate
active
06961415
ABSTRACT:
An automated system coordinates, controls and polices installation of customer premise equipment (CPE) for telecommunications services and provides continuing service assurance. The system verifies equipment availability on service request, schedules a qualified technician to install the CPE, and assigns distribution equipment resources to the CPE. The system notifies the technician of the installation date. The equipment resources are auto-assigned to the CPE to facilitate installation procedures. The system also auto-detects installation of the CPE and auto-enables service when the CPE is installed. Customer record creation and maintenance is automatic, and installation or operation of unauthorized equipment is inhibited. Post-installation monitoring and automatic scheduling of repair for system or equipment faults ensures continuing service assurance. The advantage is reduced service delivery time, reduced operations costs and increased customer satisfaction.
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Doherty Alan G.
Kennel Stephen M.
Rieck Neil S.
Shannon Terry J.
Yip Robert H.
Bell Canada
Hong Harry S.
Van Dyke Gardner, Linn & Burkhart, LLP
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