Data processing: structural design – modeling – simulation – and em – Simulating electronic device or electrical system
Reexamination Certificate
2005-02-08
2005-02-08
Phan, Thai (Department: 2128)
Data processing: structural design, modeling, simulation, and em
Simulating electronic device or electrical system
C706S046000, C345S215000
Reexamination Certificate
active
06853966
ABSTRACT:
A method is provided for modeling types of customer service representatives that use a customer service representative interface. The models are used to provide data for designing the customer service representative interface. The method includes identifying behavior types of customer service representatives that use the customer service representative interface and modeling the identified behavior types of the customer service representatives to design a desired customer service representative interface.
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Bushey Robert R.
Mauney Jennifer M.
Greenblum & Bernstein P.L.C.
Phan Thai
SBC Technology Resources Inc.
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