User support apparatus and system using agents

Details User support apparatus and system using agents User support apparatus and system using agents

2005-07-26

2005-07-26

McFadden, Susan (Department: 2655)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

C704S270000, C704S275000

Reexamination Certificate

active

06922670

ABSTRACT:
A user support system employing agent technology is provided. The entrance server identifies the user command by matching it with a collection of anticipated user commands. An index search is performed to identify the contents of the user command. The identified user command is then used to determine which specialized server should respond to the user command. The specialized server contains a collection of action patterns for an agent to use in responding to a user command. An agent supports a user in searching for information and/or navigating to the desired information through friendly conversation with that user. The entrance server is configured as a portal site and a specialized server is provided for each specialized field.

REFERENCES:
patent: 6240405 (2001-05-01), Suzuki
patent: 6427063 (2002-07-01), Cook et al.
patent: 6446076 (2002-09-01), Burkey et al.
patent: 6526380 (2003-02-01), Thelen et al.
patent: 6615172 (2003-09-01), Bennett et al.
patent: 2002/0008703 (2002-01-01), Merrill et al.

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