Communication network call traffic manager

Telephonic communications – Audio message storage – retrieval – or synthesis

Patent

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Details

379201, 379230, H04M 164

Patent

active

057086974

ABSTRACT:
A communication network call traffic management system includes a plurality of special resource devices, at least one telephone switch connected to a telecommunications network, a switch control interface, a plurality of application platforms, a control network, and a call traffic manager. The telephone switch has a plurality of telephone switch ports with each switch port being associated with a special resource device. Each special resource device detects user-selectable information contained in a telephone call. The call traffic manager uses initial call information to allocate a special resource device, control the switch to direct the telephone call to a switch port that is associated with the allocated special resource device, and allocate a first application platform for interacting with the telephone call. At any point during the telephone call, the call traffic manager can interact with the telephone switch and/or the application platform to dynamically reallocate a new special resource device and/or a new application platform necessary to service the call.

REFERENCES:
patent: 5193110 (1993-03-01), Jones et al.
patent: 5499290 (1996-03-01), Koster
Kabay et al., "The service node--an advanced IN services element," BT Technology Journal, vol. 13, No. 2, Apr. 1995, pp. 64-72.

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