Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or...
Reexamination Certificate
2008-06-17
2008-06-17
Weiss, John G. (Department: 3629)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
C379S256000, C379S201060
Reexamination Certificate
active
07389240
ABSTRACT:
A system for implementing a recording plan based upon the presence of a client includes a client monitor and a plan manager. The client monitor generates a presence message signifying the presence of a client on a network associated with the system. The presence message comprises a presence type and a client identity. The plan manager receives the presence message from the client monitor and, in response, retrieves a plan template based upon the client identity and the presence type. The plan manager creates a recording plan associated with the client based at least in part upon the plan template.
REFERENCES:
patent: 5793861 (1998-08-01), Haigh
patent: 5946375 (1999-08-01), Pattison et al.
patent: 5963911 (1999-10-01), Walker et al.
patent: 6058163 (2000-05-01), Pattison et al.
patent: 6134530 (2000-10-01), Bunting et al.
patent: 6263049 (2001-07-01), Kuhn
patent: 6356880 (2002-03-01), Goossens et al.
patent: 6389400 (2002-05-01), Bushey et al.
patent: 6442567 (2002-08-01), Retallick et al.
patent: 6542602 (2003-04-01), Elazar
patent: 6574661 (2003-06-01), Delano et al.
patent: 6640145 (2003-10-01), Hoffberg et al.
patent: 6673104 (2004-01-01), Barry
patent: 6707904 (2004-03-01), Judkins et al.
patent: 6763104 (2004-07-01), Judkins et al.
patent: 6801618 (2004-10-01), Nygren et al.
patent: 6850895 (2005-02-01), Brodersen et al.
patent: 2001/0012356 (2001-08-01), McDuff et al.
patent: 2002/0071529 (2002-06-01), Nelkenbaum
patent: 2003/0023675 (2003-01-01), Ouchi et al.
patent: 2003/0126001 (2003-07-01), Northcutt et al.
patent: 1 016 998 (2000-07-01), None
patent: WO 01/54388 (2001-07-01), None
patent: WO 01/60027 (2001-08-01), None
patent: WO 01/75747 (2001-10-01), None
Ronni T. Marshak, “IBM's FlowMark Object-Oriented Workflow for Mission-Critical Applications,”Workgroup Computer Report, vol. 17, No. 5, XP 000568699, May 1994, 11 pages.
David Hollingsworth, “The Workflow Reference Model,” Document No. TC00-1003,Workflow Management Coalition, Jan. 19, 1995, 55 pages.
Kerry W. Hassler et al., “Revolutionizing Definity® Call Centers in the 1990s,”AT&T Technical Journal, Jul./Aug. 1995, 10 pages.
PCT International Search Report in International Application No. PCT/US 03/01759, dated Nov. 14, 2003, 7 pages.
International Search Report in International Application No. PCT/US 03/01684 dated Jun. 2, 2003, 8 pages.
International Search Report in International Application No. PCT/US 03/01685 dated Jun. 4, 2003, 8 pages.
Dix, John;Teaming With Technology; Network World, vol. 11, No. 2; pp. SS8-SS16; ISBN: 00887-7661, Jan. 20, 1994. Jan. 10, 1994.
Dix, John;Teaming With Technology; Network World, Jan. 10, 1994; http://www.findarticles.com. Nov. 6, 2006.
Nygren Blair E.
Shah Abhay S.
Whisenhunt William O.
Baker & Botts L.L.P.
Casler Traci L.
e-talk Corporation
Weiss John G.
LandOfFree
System and method for implementing recording plans using a... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with System and method for implementing recording plans using a..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for implementing recording plans using a... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-2807951