Telephonic communications – Audio message storage – retrieval – or synthesis – Interacting voice message systems
Reexamination Certificate
2011-08-16
2011-08-16
Gauthier, Gerald (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Interacting voice message systems
C379S088010, C379S088160, C379S093340, C379S100140, C379S201010, C434S169000, C704S275000, C725S006000
Reexamination Certificate
active
08000454
ABSTRACT:
Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a memory having a list of telephone numbers associated with destinations implementing IVR. The destinations are grouped based on multiple categories of IVR. Moreover, the memory comprises instructions for automatically communicating with multiple IVR and instructions for downloading customization record from said multiple IVR. The system further comprises a processor that executes instructions stored in the memory.
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Lavian Tal
Or-Bach Zvi
Gauthier Gerald
Sartori Michael A.
Venable LLP
Wang Yao
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