Data processing: artificial intelligence – Knowledge processing system
Reexamination Certificate
2011-01-04
2011-01-04
Holmes, Michael (Department: 2129)
Data processing: artificial intelligence
Knowledge processing system
C717S128000
Reexamination Certificate
active
07865455
ABSTRACT:
According to one embodiment, a computer-implemented method for providing intelligent support includes using at least one computer system to access information associated with a user experience for a particular user of a web page, the accessed information including user feedback collected from the particular user using feedback collection software; accessing intervention trigger logic; identify at least one intervention trigger by applying the intervention trigger logic to at least a portion of the accessed information; and generate one or more intervention elements for presentation to the particular user, in response to the identification of at least one intervention trigger, to improve the user experience for the particular user.
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