Force management system user interface

Details Force management system user interface Force management system user interface

1990-10-12

1994-02-22

Envall, Jr., Roy N.

Boots, shoes, and leggings

364408, 379113, G06F 1522, G06F 1524

Patent

active

052893685

ABSTRACT:
A force management system includes a unique management display system for managing server schedules during a forecast time period. The system generates a schedule management screen which includes a timescale and a set of schedule activity codes for each server juxtaposed with the timescale to indicate the server's availability to respond to an event during the server's schedule. The system also generates a companion performance analysis screen. The performance analysis screen includes a timescale representation of forecast time period intervals, and displays call handling performance data for each interval comparing actual event load during the forecast time period with the event load expected to occur during the forecast time period.

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PC Magazine, vol. 8, No. 9, May 16, 1989, "Working Hours: $99.95 Staff Scheduler with Smarts Covers Your Tas,", Hunt, Brooks, p. 54 JP 03-102,496 (Nakada, et al.) Apr. 26, 1991.

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