System and method for retrieving justifiably relevant cases from

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395 51, G06F 1518

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active

052242064

ABSTRACT:
A case-based retrieval system and method for using same for retrieving justifiably relevant cases from a case library in which past problem solving experiences (cases) are stored. The system obtains the symptoms of a new problem. A set of cases are initially retrieved from the case library based on the symptoms of the new problem. It is then determined for each initially retrieved case using a casual explanation for the case whether the case is justifiably relevant to the new problem, with only justifiably relevant cases being returned to the user of the system.

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