Interactive voice response system

Details Interactive voice response system Interactive voice response system

1998-10-16

2000-11-28

Weaver, Scott L.

Telephonic communications

Audio message storage, retrieval, or synthesis

Interacting voice message systems

379 9312, H04M 166

Patent

active

061545279

ABSTRACT:
An interactive voice response system provides voice prompts that supply information to a user, request data from the user, and present the user with a plurality of selectable options. The user can first select one or more options by providing one or more letters of the alphabet corresponding to one or more of the selectable options. If the letter or letters that are provided correspond to more than one selectable option, the user further selects one of the options from among the selectable options corresponding to the one or more letters.

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