Telecommunicaion user account management system and method

Details Telecommunicaion user account management system and method Telecommunicaion user account management system and method

1995-03-09

1997-12-09

Hayes, Gail O.

G06F 1760

Patent

active

056969066

ABSTRACT:
The present is an integrated computerized system and method of telecommunication user account management. The invention creates, maintains, processes and analyzes data regarding individual users for telecommunication services. Billing for individual users is generated. The user data is analyzed and reports for all or part of the user data are prepared and generated. Ancillary functions are enabled, including word processing, editing, e-mail, and other functions. The invention is applicable to subscriber telecommunication services, and pay-for-use services, and the user may be a subscriber or a non-subscriber. The invention is applicable to multi-channel telecommunication services, or single channel multi-service telecommunications, or single channel single service telecommunications. Such telecommunication services may include cable television, telephone, video, audio, on-line databases, television, radio, music video, video juke box, pay-for-view, video-on-demand, interactive TV, home-shopping, video conferences, telephone conferences, interfacing to imaging systems, automatic telephone call charge-backs ("900" numbers), and other telecommunication services which may not yet be invented at this time. The current preferred embodiment of the invention is for subscriber account management for cable television services.

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"Subscriber Management and Billing System Analysis", for Continental Cablevision, Inc., prepared by Caspen Consulting, Inc., Jul. 1993.

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