Point-of-presence call center management system

Details Point-of-presence call center management system Point-of-presence call center management system

1999-02-12

2000-01-04

Wolinsky, Scott

Telephonic communications

Plural exchange network or interconnection

With interexchange network routing

379266, 379219, 379265, 379221, 379211, H04M 342, H04M 700, H04M 300

Patent

active

06011844&

ABSTRACT:
A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination that are connected by a virtual private network to premises call center gateways at business locations where the call centers reside.

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