Workforce management system

Details Workforce management system Workforce management system

2011-03-08

2011-03-08

Breene, John E (Department: 2162)

Data processing: database and file management or data structures

Database design

Data structure types

C707S810000, C705S002000, C705S002000

Reexamination Certificate

active

07904481

ABSTRACT:
A system and method for collecting work volume data where a work process is modeled into work queues. A link is created between one of the modeled work queues and an implied work queue. Upon the receipt of a first work event, information is updated that is associated with the first work queue. Based upon the receipt of the fist work event and the link, a first implied work event is generated. Based on the first implied work event, information associated with the first implied work queue is updated.

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