Telecommunications – Radiotelephone system – Usage measurement
Reexamination Certificate
2007-06-26
2007-06-26
Tran, Congvan (Department: 2617)
Telecommunications
Radiotelephone system
Usage measurement
C455S406000
Reexamination Certificate
active
11144341
ABSTRACT:
A customer service system is provided for responding to a service inquiry of a customer based on customer location data within a wireless cellular network having a plurality of current cell sites. A current cell site database includes geocoded site location data for each respective current cell site and statistical performance data for each respective current cell site. A complaint database stores user entered complaint records, each of the records including respective geocoded problem location data and a respective complaint note. A monitoring engine is coupled to the current cell sites and to the current cell site database for collecting the statistical performance data and transferring it to the current cell site database. A web server provides a user interface for accessing the current cell site database and the complaint database.
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Cankaya Bugra
Metters Dahl Brougham
Watson Vincent Perry
Sprint Communications Company L.P.
Tran Congvan
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