Web assistant

Details Web assistant Web assistant

2002-10-23

2010-06-15

Flynn, Nathan (Department: 2454)

Electrical computers and digital processing systems: multicomput

Distributed data processing

Client/server

C709S204000, C715S709000

Reexamination Certificate

active

07739329

ABSTRACT:
A method and apparatus for providing agent assistance to a client visiting a website of an organization. The method includes the steps of collecting contact information about the visit to the website by the client and connecting the client with an agent of the organization when the collected contact information exceeds a predetermined criterion.

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