Warranty management system and method

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Product or service warranty

Reexamination Certificate

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Reexamination Certificate

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07970711

ABSTRACT:
A warranty management data processing system, method, and computer program are provided for determining relationships of data associated with warranty claims. Warranty data for a plurality of products is received and stored, and warranty service providers file repair/replace warranty claims against the warranties for the corresponding products. The repair/replace warranty claims are processed and repair/replace claims data is generated. The stored warranty data and the repair/replace claims data are analyzed, and a graphical representation of a distribution of the repair/replace claims data for one of the warranty service providers is generated.

REFERENCES:
patent: 5245554 (1993-09-01), Tsuyama et al.
patent: 2005/0015273 (2005-01-01), Iyer
patent: 2006/0069581 (2006-03-01), Chien et al.
Taylor, John Keenan & Cichow, Cheryl. Statistical Techniques for Data Analysis. 2nd Edition. CRC Press. 2004. pp. 23-27, 30-32 and 210-212.

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