Warranty insight solution framework system and method

Details Warranty insight solution framework system and method Warranty insight solution framework system and method

2007-10-30

2011-11-22

Alam, Shahid (Department: 2154)

Data processing: database and file management or data structures

Database design

Data structure types

C707S811000

Reexamination Certificate

active

08065334

ABSTRACT:
A system and method of warranty insight solution are disclosed. In one embodiment, a method includes populating a data mart with data from a number of sources, text analyzing and mining the unstructured data of the data mart according to a uniform structure, performing root cause analysis assistance on staged data mart data, generating root cause analysis output from the root cause analysis, merging the root cause analysis output with the data of the data mart, and generating final output based on a portion of the merged data of the data mart. The data may include data selected from a group including warranty claim data, traceability data, supplier data, manufacturer data, retailer data, customer data, component data, service data, failure data, field data, vehicle failure fault codes trough telematics, and collection center data.

REFERENCES:
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patent: 2007/0005266 (2007-01-01), Blevins et al.
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patent: 2009/0018996 (2009-01-01), Hunt et al.
patent: 2009/0307145 (2009-12-01), Mesaros
patent: 2009/0313365 (2009-12-01), Whitehead

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