Voice transition script caller

Details Voice transition script caller Voice transition script caller

2011-04-26

2011-04-26

Elahee, MD S (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

C379S076000, C379S265010, C379S265070, C379S265110

Reexamination Certificate

active

07933387

ABSTRACT:
A system allows an agent to execute an interaction protocol, to create an interaction between the agent and a contact. The agent or a computer dialing system initiates a call to a contact and the agent selectively interleaves responses to the contact with a live voice or with a recorded script. The interleaving of responses to the contact from the human agent and the recorded script approximates seamless transitions. The system includes a script player for outputting scripted voice waveforms over a phone line to a contact and a signal processor configured to provide a normalized signal selected from the output device and the script player.

REFERENCES:
patent: 4567359 (1986-01-01), Lockwood
patent: 4697282 (1987-09-01), Winter et al.
patent: 5146562 (1992-09-01), Kukla
patent: 5251251 (1993-10-01), Barber et al.
patent: 5430792 (1995-07-01), Jesurum et al.
patent: 5511112 (1996-04-01), Szlam
patent: 5544230 (1996-08-01), Megyesi
patent: 5652789 (1997-07-01), Miner et al.
patent: 5724420 (1998-03-01), Torgrim
patent: 5729593 (1998-03-01), Baker et al.
patent: 5787151 (1998-07-01), Nakatsu et al.
patent: 5819029 (1998-10-01), Edwards et al.
patent: 5828731 (1998-10-01), Szlam et al.
patent: 5913195 (1999-06-01), Weeren et al.
patent: 5940497 (1999-08-01), Miloslavsky
patent: 5946386 (1999-08-01), Rogers et al.
patent: 6009149 (1999-12-01), Langsenkamp
patent: 6038544 (2000-03-01), Machin et al.
patent: 6041116 (2000-03-01), Meyers
patent: 6047060 (2000-04-01), Fedorov et al.
patent: 6055513 (2000-04-01), Katz et al.
patent: 6216111 (2001-04-01), Walker et al.
patent: 6356634 (2002-03-01), Noble, Jr.
patent: 6459774 (2002-10-01), Ball et al.
patent: 6587557 (2003-07-01), Smith
patent: 2003/0202649 (2003-10-01), Haug, Jr. et al.

Affiliated with

Also associated with

Rating

Voice transition script caller does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Voice transition script caller, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Voice transition script caller will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-2645856