Telephonic communications – Telephone line or system combined with diverse electrical... – Having transmission of a digital message signal over a...
Patent
1996-06-27
1999-06-15
Chan, Wing F.
Telephonic communications
Telephone line or system combined with diverse electrical...
Having transmission of a digital message signal over a...
379 9317, H04M 1100
Patent
active
059129522
ABSTRACT:
An enhanced response unit that is able to send visual information to the customer as well as voice information, thereby providing the customer with a powerful and satisfying mechanism with which to achieve the desired result. The unit determines whether the CPE calling the unit is capable of interacting with visual information and adjusts its mode of operation accordingly. Because two channels of information are available, various capabilities are easily implemented such as interacting with users in visual mode and in aural mode simultaneously, such as recalling the visual menu process anytime, etc. The improved unit also allows for convenient linking, in response to an appropriate choice made by the customer, to a physically different response unit that provides its own menu.
REFERENCES:
patent: 4821211 (1989-04-01), Torres
patent: 5121421 (1992-06-01), Alheim
patent: 5164982 (1992-11-01), Davis
patent: 5365577 (1994-11-01), Davis et al.
patent: 5416831 (1995-05-01), Chewning, III et al.
patent: 5440585 (1995-08-01), Partridge
patent: 5448555 (1995-09-01), Bremer et al.
patent: 5524137 (1996-06-01), Rhee
patent: 5559945 (1996-09-01), Beaudet et al.
patent: 5583922 (1996-12-01), Davis et al.
patent: 5621905 (1997-04-01), Jewson et al.
patent: 5644736 (1997-07-01), Healy et al.
patent: 5644740 (1997-07-01), Kiuchi
P. Rullens, "Voice Manager 800 Giving Data Processing Systems A Voice," Philips Telecommunication Review, vol. 52, No. 4, Oct. 1995, pp. 42-28.
"Voice Augmented Menu Automated Telephone Response System," IBM Technical Disclosure Bulletin, Vo. 38, No. 2, Feb. 1, 1995, pp. 57-61.
Bellcore, "Generic Requirements for an SPCS to Customer Premises Equipment Data Interface for Analog Display Services," TR-NWT-001273, Dec. 1992, pp. 3-1 through 3-26, Appendix E, Appendix F. Cited in application; technological background of the invention.
AT&T Corp
Brendzel Henry T.
Chan Wing F.
LandOfFree
Voice response unit with a visual menu interface does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Voice response unit with a visual menu interface, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Voice response unit with a visual menu interface will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-407770