Telephonic communications – Audio message storage – retrieval – or synthesis
Patent
1994-11-22
1996-12-24
Zele, Krista M.
Telephonic communications
Audio message storage, retrieval, or synthesis
379 88, 379201, 379207, G06F 15419, H04M 164
Patent
active
055880444
ABSTRACT:
A telephony voice response system includes a database language sequencer, a database control module having a plurality of procedures callable by the database language for performing database operations, and a telephony control module having a plurality of procedures callable by the database language sequencer for performing telephony operations. The telephony operations can include speaking a predefined prompt onto a telephony channel, receiving and storing DTMF-encoded input from the telephony channel, and recording audio input from the telephony channel. The database language sequencer calls the database control module procedures and the telephony control module procedures in a sequence defined by a program prepared according to a database language. The telephony voice response system can control multiple telephony channels by running a separate task for each such channel under a multitasking operating system. A common channel server task is provided which manages the resources of the telephony card for all of the individual channel tasks.
REFERENCES:
patent: 4695977 (1987-09-01), Hansen
patent: 5113430 (1992-05-01), Richardson
patent: 5125024 (1992-06-01), Golen
patent: 5201046 (1993-04-01), Goldberg
patent: 5255305 (1993-10-01), Sattar
patent: 5354069 (1994-10-01), Guttman et al.
Informix Software, Inc., "Informix-4GL Rapid Development System, SQL-Based Application Development Language" (Unix Products Installation Guide & Release Notes) (Nov. 1988), pp. 1-59-1-76.
InterVoice, "Voice Response Solutions" (data sheet) (1993).
Microsoft Corporation, "Microsoft.RTM. FoxPro.RTM. Library Construction Kit" (Developer's Guide), Ver. 2.5 (1993).
National Semiconductor Corporation, "TyIN 4000 Pro Personal Communication Assistant-Getting Started" (manual) (1994).
Pronexus, "VBvoice; Visual Basic & VB Voice: A Complete Solution" (brochure) (Jun. 1994).
Pronexus, "VBvoice" (Press Release) (Jun. 2, 1994).
Stylus Innovation, Inc., "Visual Voice.TM. Technical Specifications" (1993).
Stylus Innovation, Inc., "Visual Voice.TM. Turns Visual Basic into a Voice Processing Powerhouse" (1993).
Applied Voice Technology, "Automated Agent-IVR", Part No. 085-00520-00 (brochure).
Centrigram Communications Corp., "Faxmemo: Centigram's Comprehensive Fax Management Solution", Part No. 2720-0046-01 (brochure) (Jul. 1994).
Centrigram Communications Corp., "AIP120: good Things Do Come in Small Packages", Part No. 2720-0024-01 (brochure) (Oct. 1994).
Centrigram Communications Corp., "Callagent: Advanced Call Processing for Companies, Departments, and Individuals", Part No. 2720-0047-01 (brochure) (Aug. 1994).
Pronexus, "VB Voice" (User's Guide, Control Reference and Announce? Voice Editor), Release 1.2 (Jun. 1994).
Stylus Innovation, Inc., "Visual Voice.TM. Pro", Version 2.01 (User's Manual) (1994).
Dietrich William A.
Lofgren Dan M.
Dharia Parag
Voysys Corporation
Zele Krista M.
LandOfFree
Voice response system with programming language extension does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Voice response system with programming language extension, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Voice response system with programming language extension will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-1184195