Telephonic communications – Audio message storage – retrieval – or synthesis – Multilingual system or operation
Patent
1990-06-04
1992-11-17
Brown, Thomas W.
Telephonic communications
Audio message storage, retrieval, or synthesis
Multilingual system or operation
379 96, 379 97, 379212, 379218, H04M 164, H04M 350, H04M 358
Patent
active
051649810
ABSTRACT:
A voice response system for providing interactive data exchange between an outside party, an operator and one or more data bases wherein a voice path switch initially connects an outside party to a database through a voice response unit. The voice response unit provides digitized voice prompts and questions to the outside party. The outside party responds to the prompts by entering selected numbers on a telephone touchtone keypad. The voice response unit then converts data from the database to voice signals recognizable by the outside party. The voice response unit or the outside party may selectively transfer the transaction to a human operator. In addition to providing transfer of voice signals from the voice response system to an operator, the system provides the operator with a list of information transacted thus far between the outside party and the voice response unit. The system also includes a workstation programmable function feature which performs a selected task upon the occurrence of a predetermined event such as receiving data at the operator workstation or removing or replacing the operator telephone handset.
REFERENCES:
patent: 4071698 (1978-01-01), Barger, Jr. et al.
patent: 4763353 (1988-08-01), Canale et al.
patent: 4785408 (1988-11-01), Britton et al.
patent: 4797911 (1989-01-01), Szlam et al.
patent: 4817130 (1989-03-01), Frimmel, Jr.
patent: 4829514 (1989-05-01), Frimmel, Jr. et al.
patent: 4845739 (1989-07-01), Katz
patent: 4908850 (1990-03-01), Masson et al.
patent: 4922519 (1990-05-01), Daudelin
patent: 4926462 (1990-05-01), Ladd et al.
"Conversant 1 Voice Systems: Architecture and Applications", R. J. Perdue et al., AT&T Tech. Journal, vol. 65, No. 5, Sep./Oct. 1986, pp. 34-47.
Mitchell James
Strandberg Malcom B.
Brown Thomas W.
Davox
LandOfFree
Voice response system with automated data transfer does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Voice response system with automated data transfer, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Voice response system with automated data transfer will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-1177759