Voice response service apparatus

Details Voice response service apparatus Voice response service apparatus

1995-11-09

2000-04-18

Weaver, Scott

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice message synthesis

379 8822, H04M 164

Patent

active

060524413

ABSTRACT:
A voice response service apparatus comprises a log data storage unit, an identification data input unit and a voice response reproduction unit. The log data storage unit stores contents of a plurality of processes executed in an interactive form with a user through voice responses in the form of log data showing a record of time transitions and also stores identification data for identifying each of the contents of the plurality of processes as a part of contents of the voice responses. The identification data input unit inputs the identification data stored in the log data storage unit. The voice response reproduction unit reads the contents of the interactive-form processes of the log data corresponding to the identification data inputted by the identification data input unit from the log data storage unit and reproduces the thus read process contents into voices.

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