Telephonic communications – Audio message storage – retrieval – or synthesis – Voice activation or recognition
Reexamination Certificate
2007-08-21
2007-08-21
Tsang, Fan (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice activation or recognition
C379S088030, C379S088230
Reexamination Certificate
active
09309274
ABSTRACT:
A voice response unit (VRU) includes a silent prompt feature in the form of an intentional delay inserted after a message is given to a caller, during which delay the caller may invoke alternative processing or interrupt current processing. If appropriate alternative or interrupt commands are not received during the delay period, then processing continues as provided in accordance with the previously played message. The duration of this silent prompt delay is carefully selected to provide sufficient response time for the caller to request alternative processing, while avoiding a perceptible or objectionable delay to the average caller not requiring alternative processing. Optimally, this delay period should be within a range of one to two and one-half seconds and, preferably, within a range of 1.2 to 2.3 seconds, an optimal time being 1.8 seconds.
REFERENCES:
patent: 4348550 (1982-09-01), Pirz et al.
patent: 4363102 (1982-12-01), Holmgren et al.
patent: 4656651 (1987-04-01), Evans et al.
patent: 4763350 (1988-08-01), Immendorfer et al.
patent: 4785408 (1988-11-01), Britton et al.
patent: 4805212 (1989-02-01), Hase et al.
patent: 4827500 (1989-05-01), Binkerd et al.
patent: 4827518 (1989-05-01), Feustel et al.
patent: 4837804 (1989-06-01), Akita
patent: 4876717 (1989-10-01), Barron et al.
patent: 4914692 (1990-04-01), Hartwell et al.
patent: 4979206 (1990-12-01), Padden et al.
patent: 5033088 (1991-07-01), Shipman
patent: 5125024 (1992-06-01), Gokcen et al.
patent: 5127043 (1992-06-01), Hunt et al.
patent: 5136631 (1992-08-01), Einhorn et al.
patent: 5165095 (1992-11-01), Borcherding
patent: 5181237 (1993-01-01), Dowden et al.
patent: 5193110 (1993-03-01), Jones et al.
patent: 5199062 (1993-03-01), Von Meister et al.
patent: 5208848 (1993-05-01), Pula
patent: 5274695 (1993-12-01), Green
patent: 5297183 (1994-03-01), Bareis et al.
patent: 5297194 (1994-03-01), Hunt et al.
patent: 5301227 (1994-04-01), Kamei et al.
patent: 5353336 (1994-10-01), Hou et al.
patent: 5369685 (1994-11-01), Kero
patent: 5452340 (1995-09-01), Engelbeck et al.
patent: 5479489 (1995-12-01), O'Brien
patent: 5479491 (1995-12-01), Herrero Garcia et al.
patent: 5517566 (1996-05-01), Smith et al.
patent: 5717738 (1998-02-01), Gammel
patent: 5805672 (1998-09-01), Barkat et al.
patent: 5832063 (1998-11-01), Vysotsky et al.
patent: 5912949 (1999-06-01), Chan et al.
patent: 6021181 (2000-02-01), Miner et al.
patent: 6167117 (2000-12-01), Will
patent: 6260012 (2001-07-01), Park
patent: 6404876 (2002-06-01), Smith et al.
patent: 6449496 (2002-09-01), Beith et al.
patent: 6453020 (2002-09-01), Hughes et al.
Phan Joseph T
Tsang Fan
Verizon Services Corp.
LandOfFree
Voice response apparatus and method of providing automated... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Voice response apparatus and method of providing automated..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Voice response apparatus and method of providing automated... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3856413