Voice recognition and apparatus using model number lookup

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or...

Reexamination Certificate

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C705S026640

Reexamination Certificate

active

07729923

ABSTRACT:
A voice response system for use in obtaining return qualification information for a product using a non-unique product identifier, including: a dial-in voice system operable to prompt a caller for the non-unique product identifier, wherein the non-unique product identifies the product as a member of a defined product group; a product registration database including a plurality of different, non-unique product identifiers; a return policy storage that defines return policies for each of the non-unique product identifiers; and an arrangement that looks up a specific return policy for the non-unique product identified entered by the caller and provides information to the caller regarding return qualification for the product identified by the non-unique product identifier.

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