Voice processing system with configurable caller interfaces

Details Voice processing system with configurable caller interfaces Voice processing system with configurable caller interfaces

1991-10-10

1993-09-07

Brown, Thomas W.

Telephonic communications

Audio message storage, retrieval, or synthesis

Multilingual system or operation

379 97, 379142, 379201, H04M 157, H04M 164

Patent

active

052436438

ABSTRACT:
A voice mail processing system is provided which comprises a digital computer common-platform operable to communicate through telecommunication lines with an outside environment. Communications between callers and the voice mail processing system are performed through specific caller interfaces that are configurable so as to allow different caller interfaces to each caller to the voice mail processing system. Subscriber profile records that contain caller interface configuration information for each caller can be edited to store desired caller interface configuration information for any caller. Information in any subscriber's profile record is accessed by reference to a caller identification number associated with each caller, generated either by the system or by caller input.

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"Voice Processing Update", Teleconnect, Sep. 1989, pp. 98-138 (ads omitted).

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