Voice processing call announcement and answering system

Details Voice processing call announcement and answering system Voice processing call announcement and answering system

1994-08-31

1997-02-18

Zele, Krista M.

Telephonic communications

Audio message storage, retrieval, or synthesis

379142, H04M 166

Patent

active

056047908

ABSTRACT:
A telephone terminal that allows simple word commands to produce different results depending on the identity of the caller. The use of a limited set of word commands allows the utilization of an inexpensive voice recognition subsystem. A first single word command results in a caller from a first group of people being immediately placed on a speakerphone; whereas, a caller from a second group of people receives the audio message "Please stay on the line a few seconds, and I will personally answer your call". Further, for the same audio command, the called party can pre-record an audio message for the first group; whereas the second group always receives a voice synthesized message. A second single word command results in a caller from the first group of people receiving an audio message that states "The name of the caller, I will call you in five minutes". Whereas, a caller from the second group of people receives the audio message "Please call back in five minutes".

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patent: 5347574 (1994-09-01), Morganstein

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