Voice over internet call center integration

Details Voice over internet call center integration Voice over internet call center integration

2007-09-11

2011-10-25

Pham, Chi H. (Department: 2471)

Multiplex communications

Special services

Special feature of multiplex telephone terminal

C370S352000, C370S401000, C379S201010, C379S221010

Reexamination Certificate

active

08045490

ABSTRACT:
An internet telephony system (ITS) comprising a browser display having a hyperlink, communicating with a server, retrieving a user's preferences, and initiating a voice communication with the user, through a communications channel defined by the user preferences. An ITS comprising a client system having an Internet browser, and a server hosting a Web site, wherein a message is transmitted from the server to the client system based on the user's status with respect to Web site, the user seeking to establish a voice communication session. A telephony server, comprising an application program communicating directly with telephony hardware, and an application programming interface, wherein the application program includes a call function to an external program. An ITS, comprising a browser display having a hyperlink, the hyperlink communicating with a server, retrieving a user-related data, and initiating a voice communication with the user, wherein the user is charged for the communication.

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