Telephonic communications – Audio message storage – retrieval – or synthesis – Message management
Reexamination Certificate
2000-05-31
2003-08-05
Weaver, Scott L. (Department: 2645)
Telephonic communications
Audio message storage, retrieval, or synthesis
Message management
C379S067100
Reexamination Certificate
active
06603838
ABSTRACT:
BACKGROUND
1. Field of the Invention
The invention relates to voice messaging systems, in particular to voice messaging systems used in telecommunications.
2. Description of Related Art
The telecommunications industry has enjoyed many advances in the field of voice, data and other message storage and transmission. A simple answering machine such as one with a tape or digital storage mechanism allows for the storage of messages from callers calling a subscriber unavailable or too busy to answer an incoming telephone call. More advanced voice messaging systems may be coupled to a business phone system such as a private branch exchange (PBX), allowing for messages to various subscribers of the business phone system to be stored for those subscribers when they are unavailable or otherwise unable to answer incoming telephone calls. Such a voice messaging system may allow for storage, forwarding, broadcasting and other actions with respect to messages. Such a voice messaging system may be located in the same facilities as the business telephone system and thus provide local users access to voice messaging. Alternatively, voice messaging capability may be provided, for example, in conjunction with the local telephone system.
A voice messaging system typically includes a storage device and logic that causes messages to be stored on the storage device. Subscribers may desire to access the messages remotely and may do so by calling the voice messaging system and accessing the subscriber's respective account. Such a process may involve a long distance call from the location of the subscriber to the location of the voice messaging system. The subscriber is then typically greeted by a standard system message when calling into the system to access messages. The subscriber then responds by entering information associated with the subscriber's account.
Subscribers have found various uses of voice messaging systems such as broadcasting messages to various members of groups, taking personal as well as business messages and other uses. It would be desirable to achieve a more capable and efficient voice messaging system in order to meet the ever increasing needs of subscribers.
SUMMARY OF THE INVENTION
An embodiment of the invention is directed to a voice mail system comprising logic that receives and stores voice messages from callers for respective users and logic that selects and plays to a user a non-system message not left by a caller to a user. The message is selected based on information about the user. According to another embodiment of the invention, the message not left by a caller comprises an advertisement. The message not left by a caller may comprise information regarding current weather conditions. The information about the user may comprise demographic information. Alternatively, the information about the user may comprise sex, age and location of residence.
Another embodiment of the invention includes a voice messaging system. The voice messaging system includes a set of geographically distributed devices in which voice messages are stored. Logic causes voice messages to be stored in at least a device in the set of devices. The device is one from which messages can be efficiently retrieved by a user who is in a location from which the user is likely to retrieve messages. In one embodiment of the invention, the logic may cause voice messages to be stored in a device from the set of devices closest to a location from which the user has retrieved messages. In another embodiment of the invention, logic causes voice messages associated with a particular user to be stored in a device from the devices closest to locations from which user has retrieved messages within a particular time period.
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Gerhard Bandow; “Zeichengabesysteme—2 Auflage”, 1995, LTU Vertiebsgesellschaft MBH, Bremen XP002164315.
Brown Wendell
Klein Mark D.
Tu Edgar Allan
America Online Incorporated
Glenn Michael A.
Glenn Patent Group
Henricke Donald H.
Weaver Scott L.
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