Voice menu optimization method and system

Details Voice menu optimization method and system Voice menu optimization method and system

1996-08-22

1999-01-26

Zele, Krista

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice activation or recognition

379 671, 379 76, 379 8804, 379 8808, 379 8822, 379 9329, 379 9334, H04M 164, H04M 1100

Patent

active

058646051

ABSTRACT:
A method and system adaptively substitutes a single dialing button sequence for a selected action in a voice menu of a telephone system. A shortcut message in the voice menu prompts a caller to select a shortcut button to achieve a shortcut action. The system then accumulates counts related to frequencies of occurrence of a plurality of actions prompted by the voice menu. The system then ranks the plurality of actions by their respective accumulated counts and determines if any one of the plurality of actions has an accumulated count greater than an accumulated count of the shortcut action. If it does, then the system causes the substitution the one of the plurality of actions and a corresponding message for the shortcut action and the shortcut message in the voice menu.

REFERENCES:
patent: 4763356 (1988-08-01), Day, Jr. et al.
patent: 5027384 (1991-06-01), Morganstein
patent: 5222125 (1993-06-01), Creswell et al.
patent: 5357562 (1994-10-01), Metser et al.
patent: 5381461 (1995-01-01), Baals et al.
patent: 5412713 (1995-05-01), Baals et al.

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