Voice interaction analysis module

Details Voice interaction analysis module Voice interaction analysis module

2006-08-24

2009-02-10

Cumming, William D. (Department: 2617)

Telephonic communications

Audio message storage, retrieval, or synthesis

C370S436000, C379S085000, C379S088040, C379S135000, C455S436000, C704S209000, C704S273000, C704S275000

Reissue Patent

active

RE040634

ABSTRACT:
A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the context of the at least one monitoring signal, a device for recording the occurrence of the identified parameter, a device for identifying the traffic stream associated with the identified parameter, a device for analyzing the recorded data relating to the occurrence, and a device, responsive to the analysis of the recorded data, for controlling the handling of communications traffic within the apparatus.

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