Data processing: speech signal processing – linguistics – language – Speech signal processing – Recognition
Reexamination Certificate
2011-01-11
2011-01-11
Hudspeth, David R (Department: 2626)
Data processing: speech signal processing, linguistics, language
Speech signal processing
Recognition
C704S001000, C704S009000, C704S231000, C704S257000, C704S270000
Reexamination Certificate
active
07869998
ABSTRACT:
A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer the frequently asked question.
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Di Fabbrizio Giuseppe
Dutton Dawn L
Gupta Narendra K.
Hollister Barbara B.
Rahim Mazin G
AT&T Intellectual Property II L.P.
Hudspeth David R
Spooner Lamont M
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