Voice-control integrated field support data communications syste

Details Voice-control integrated field support data communications syste Voice-control integrated field support data communications syste

1997-01-30

1999-07-13

Hudspeth, David R.

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

704270, G10L 906

Patent

active

059240695

ABSTRACT:
A method and apparatus for assisting in the performance of maintenance, repair and emergency services. An integrated field support system is connectable to a customer support center. The integrated field support system comprises a portable platform (a computer), a group of peripheral devices, and a communications interface for accessing the customer support center. The field system allows field personnel to receive displays of documentation, graphics and other pictorial displays, and to issue commands orally for interpretation by a speech recognition unit. The connection to the customer support center provides personnel in that center with all data available to the field personnel and vice versa. Advantageously, this method and apparatus allow field personnel to receive the information they need to perform their tasks in an optimal fashion.

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Portable Information Processing System; PIPS Business Development, Deer Park NY (Brochure) 1994.

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