Virtual sales personnel

Details Virtual sales personnel Virtual sales personnel

1998-07-02

2000-05-30

MacDonald, Allen R.

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Electronic shopping

706 47, G06F 1760

Patent

active

060701498

ABSTRACT:
A method for enabling users over a network or over the WWW to interact with an interactive sales representative system for providing sales guidance. The system offers the user products, services, or ideas (the "products") according to parameters collected from the user. The system guides the customer to retrieve the desired products. If the system does not have a product matched to the customer requirements, preferably it will operate a mechanism for suggesting alternatives which are the closest to the customer requirements. The system will execute various sales tools and techniques to help and assist the customer and to convince the customer to purchase a product. By guiding the customer to the target product, the system will shorten the search cycle for the customer as well as find better matched products. The system will provide market advisory, suggest, recommend, discuss (in written form and optionally voice form), comment, advise the customer regarding the products. The system might advise the customer in any other aspects as well (such as providing personal feedback). The system adds graphics, animation, 3D, movie clips, voice and other effects to make the session enjoyable for the customer. The system is capable of executing various tools and techniques to improve its sales capabilities and bring better sales results.

REFERENCES:
patent: 4992940 (1991-02-01), Dworkin
patent: 5454106 (1995-09-01), Burns et al.
patent: 5581664 (1996-12-01), Allen et al.
patent: 5586218 (1996-12-01), Allen
patent: 5696962 (1997-12-01), Kupiec
patent: 5701399 (1997-12-01), Lee et al.
patent: 5715399 (1998-02-01), Bezos
patent: 5774868 (1998-06-01), Cragun et al.
patent: 5852814 (1998-12-01), Allen
patent: 5890139 (1999-03-01), Suzuki et al.
patent: 5905973 (1999-05-01), Yonezawa et al.
patent: 5926798 (1999-07-01), Carter
patent: 5937389 (1999-08-01), Maxwell
patent: 5978784 (1999-11-01), Fagg, III et al.
patent: 5983200 (1999-11-01), Slotznick
patent: 6012051 (2000-01-01), Sammon, Jr. et al.
"Brightware Amer Finance: Brightware and American Finance Team to Provide Mortgages in Minutes on Internet.." Business Wire, Feb. 28, 1997.
Tomasula, D. "Self-service Web Ware Could Make Service Reps Obsolete." Wall Street & Technology, vol. 15, No. 3, p. S26, Mar. 1997.
"Brightware, Inc. Ships Brightware 1.0 to Automate Selling on the Net." Press Release, Aug. 4, 1997.
"Brightware Ships Web's First Automated Real-time Advice Agent." Press Release, Jun. 29, 1998.
"Brightware: AI is Alive and Kicking." Software Futures, May 1, 1996.
Tehrani, N. "The Internet and Call Center . . ." Telemarketing & Call Center Solutions, vol. 15, No. 2, p. 4, Aug. 1996.
Bucholtz, C. "Working with the Web, BellSouth Brings `Do it yourself` Applications to Customer Service." Telephony, Aug. 25, 1997.
Nelson, M. "Neuromedia Offers Automated Online Service." Infoworld, vol. 20, No. 13, p. 20, Mar. 30, 1998.

Affiliated with

Also associated with

Rating

Virtual sales personnel does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Virtual sales personnel, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Virtual sales personnel will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-1918231