Virtual retail assistant

Details Virtual retail assistant Virtual retail assistant

2006-10-03

2010-02-09

Labaze, Edwyn (Department: 2887)

Registers

Systems controlled by data bearing records

Credit or identification card systems

C235S375000

Reexamination Certificate

active

07658327

ABSTRACT:
The present invention, as embodied in the claims, relates to customer care management via a communications systems and methods including, in embodiments, a combination of automated and human services to be provided to a customer in a retail store environment in real time. For example, one embodiment of the present invention provides an automated method for assisting a customer in a retail store comprising: identifying the customer; periodically identifying the customer's position in the store; identifying a product of interest to the customer; and communicating information to the customer via a remote specialized sales agent or other audio, visual and/or computer data relevant to the customer.

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patent: 2005/0209868 (2005-09-01), Wan et al.
patent: 2008/0191878 (2008-08-01), Abraham

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