Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Operations research or analysis
Reexamination Certificate
2011-08-16
2011-08-16
Boswell, Beth V (Department: 3623)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Operations research or analysis
C705S007290, C705S035000
Reexamination Certificate
active
08000989
ABSTRACT:
The present invention is directed to a contact center100comprising (a) an input operable to receive a contact from a customer, the customer having an associated value to the contact center100and (b) a contact selector216operable to select a resource of the contact center100to service the contact based, at least in part, on the associated value. The associated value reflects one or more of a historic, predicted, and current monetary expense of the contact center to service the customer.
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Kiefhaber Sarah H.
Kohler Joylee E.
Paddock Henry R.
Sobus Katherine A.
Thomson Rodney A.
Avaya Inc.
Boswell Beth V
Sheridan & Ross P.C.
Zagarella Stephanie
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