User feedback system

Data processing: database and file management or data structures – Database design – Data structure types

Reexamination Certificate

Rate now

  [ 0.00 ] – not rated yet Voters 0   Comments 0

Details

C707S736000, C707S758000, C707S787000, C707S792000, C707S798000, C707S799000, C707S800000, C707S801000, C707S802000, C707S809000, C707S812000, C707S828000, C709S223000, C709S224000, C709S229000, C702S182000, C717S176000

Reexamination Certificate

active

07933926

ABSTRACT:
A user feedback system for improving a performance of a software application is described. The feedback system includes a telemetry collection system and a user feedback collection system. A context aggregator collects data from both the telemetry collection system and the user feedback collection system, and constructs a data model that characterizes the data. Using this data model, the feedback system is able to provide or enable software support in a timely, convenient, and useful way. Specifically, data in the data model is standardized across a number of software applications and/or users, so that multiple data models, along with other data sources, may be meaningfully compared to identify a problem, and possibly a solution, associated with an operation of the software application. Additionally, users of the feedback system may be connected with a virtual community of other users who the system has determined may be helpful in assisting one another.

REFERENCES:
patent: 5537618 (1996-07-01), Boulton et al.
patent: 6343275 (2002-01-01), Wong
patent: 6421724 (2002-07-01), Nickerson et al.
patent: 6606581 (2003-08-01), Nickerson et al.
patent: 7373399 (2008-05-01), Steele et al.
patent: 2002/0052807 (2002-05-01), Han et al.
patent: 2002/0169782 (2002-11-01), Lehmann et al.
patent: 2003/0152904 (2003-08-01), Doty, Jr.
patent: 2004/0019688 (2004-01-01), Nickerson et al.
patent: 2004/0049534 (2004-03-01), Nickerson et al.
patent: 2004/0176992 (2004-09-01), Santos et al.
patent: 2004/0260781 (2004-12-01), Shostack et al.
patent: 2005/0114366 (2005-05-01), Mathai et al.
The Customer Experience Improvement Program, “Continuing Software Improvement at Microsoft,” reprinted from http://ww.microsoft.com/products/ceip/english/default.htm printed on Jan. 9, 2004 (3 pages).
OpinionLab OnlineOpinion Web user feedback system, “A proven system to monitor and improve the online user experience based on continuously listening to visitors across your entire website,” reprinted from http://www.opinionlab.com/ printed on Jan. 9, 2004 (1 page).
OpinionLab OnlineOpinion Web user feedback system, “7 Unique Benefits of the Online Opinion System,” reprinted from http://www.opinionlab.com/more—about—oo.asp printed on Jan. 7, 2004 (2 pages).
“The OnlineOpinion System: Different From Other Feedback Techniques”, 2002 OpinionLab, Inc, (3 pages).
Office action from U.S. Appl. No. 10/753,558, filed Jan. 19, 2006, 7 pages; Final Office Action dated Jul. 14, 2006, 9 pages; Office action dated Mar. 20, 2007, 4 pages; Ex Parte Quayle action dated Aug. 10, 2007, 3 pages; Notice of Allowance, dated Jul. 15, 2008, 5 pages.

LandOfFree

Say what you really think

Search LandOfFree.com for the USA inventors and patents. Rate them and share your experience with other people.

Rating

User feedback system does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with User feedback system, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and User feedback system will most certainly appreciate the feedback.

Rate now

     

Profile ID: LFUS-PAI-O-2669230

  Search
All data on this website is collected from public sources. Our data reflects the most accurate information available at the time of publication.